Sheltered Housing Officer
Salary: £20,952.00 per annum
Car Users Allowance: £900 per annum, plus mileage
Stand-by allowance: £100 per week plus £50 callout
Full-time: 37 hours per week
Bath (Covering Bath and North East Somerset)
Happy to talk Flexible Working (Office and home based as required)
Can you deliver exceptional face-to-face customer experiences, especially to the elderly and vulnerable?
Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?
Do you have the skills to really listen to and recognise what it is that customers want and be committed to achieving the best possible outcome?
Do you thrive in roles where every day is different?
Can you deliver excellent housing management duties to a high level of detail?
If your answer to these questions is yes, we have an exciting new job opportunity that could be for you.
What you'll be doing
You'll have your own portfolio of customers who live within Sheltered accommodation, you will build effective relationships and work with them to understand what it is they need to remain living independently in a safe environment. The types of support tasks include helping with shopping, assisting with medical appointments or social activities, reviewing financial status to maximise income, arranging aids and adaptations for their property and preventing loneliness.
You will also complete several essential housing management tasks to ensure properties and the surrounding environment are safe, this includes fire alarm and panel testing, telecare alarm testing, health and Safety checks and water flushing.
You will be part of the stand-by team providing emergency only phone cover approximately one in every eight weeks.
More about you
A background or experience in the same industry is not essential, our client is looking for people who can demonstrate great communication skills and a passion to support people - full training will be supplied on all technical aspects of the role.
Resilience is a key skill and the desire to work in an interesting environment where no day is ever the same!
Although you will be focused on the Oldfield Park, Twerton and Weston area of Bath you may need to occasionally travel throughout BANES to cover holidays and absences, so a driving license with business insurance, and access to transport is essential.
Our client will need to take up an enhanced Disclosure and Barring Check for this role which they will do for you when you start.
You will be able to work flexibly, based on customers' needs. Including working from home if and when restrictions depict this.
What will you get in return?
This is a fantastic role working in a friendly team, you'll have a job that makes you feel good about what you're doing - you will make a difference to customers' lives every day.
A day's leave on your birthday
26 days annual leave per year (plus bank holidays). Prorated for the final 5 months
Company Pension contribution of up to 10%
Flexible Benefits including health care, gym membership, buying holiday
Our client is proud to be ranked among the UK's 100 best companies to work for in the latest Best Companies listings. They're also listed as the 5th best housing association to work for in the country, and among the top 50 best companies to work for in the South West!
Closing Date: 23rd January 2022 (Midnight)
Interviews: Thursday 27th January 2022