Sheltered Housing Officer
Public Sector - Local Authority
Based in Putney, SW15
Full time - 36 hours per week
Temporary role - 2 months with likely extension
£20.07 per hour PAYE / £26.33 per hour UmbrellaYou need to have an interest in working with older people or people with vulnerabilities and have the ability to assess needs for housing and support, and to undertake risk assessments and support planning. If you have experience in areas such as mental health, health and support services it will be an advantage, although we will support the right person to gain these skills. It is essential however, that you are someone who strives for success, who aligns with our values and who mirrors our desire to develop and deliver the best services possible for our customers.
You should have a positive, flexible and customer-focused working style and have excellent written and verbal communication skills, be well organised with the ability to prioritise your workload and work effectively under pressure, including managing emergency situations should they arise. You will enjoy working in a mutually supportive and collaborative team environment but also have the ability to work well on your own initiative. There will be opportunities to further your career development
Top three key skills/requirements for this position:
Experience of working in a sheltered housing scheme
Completion of Support Plans
Skills in dealing with tenants with confidence and discretionJob Purpose
Responsible to the Head and Senior officers of Supported Housing Services and managed by Senior Sheltered Housing officers to provide the day to day management and upkeep of sheltered schemes, as directed.
Budgetary responsibility for keeping up-to-date accounts of all money collected/raised in connection with social activities including letting and collecting money for the guest rooms (includes cash and/or cheques which involves regular banking)
Personal responsibilities for physical resources, such as for the safekeeping of stationery and stores, Manga lifting equipment, and on-site security of the schemes including the management of the master key system, CCTV, burglar alarms and door entry systems
General monitoring of the property including cleaning of the windows and the common parts of the sheltered scheme building carried out by the cleaning contractor.
To be fully aware of, and understand the duties and responsibilities arising from promoting social health and well-being to vulnerable tenants through social activities, by participating or leading on, basic exercise classes, i.e. Otago, chair based exercisesSpecific Duties and Responsibilities
General Supervision on the property including supervision of the cleaning of the windows and the common parts of the sheltered scheme building including the front steps and corridors carried out by the cleaning contractor. Carries out regular inspections of the communal grounds and refuse collection areas reporting noncompliance with the cleaning specification to estate Services or the Leisure and Amenities Services Department as appropriate
Reports defects for repair to the appropriate Managing Agent (i.e. Area Team, Estate Services, Heating Section etc.) and facilitating repairs.
Responsible for keeping all Health and Safety documents up to date. Ensuring that standards under the Health and Safety at Work Act 1984 are being observed to maintain a safe environment. Ensuring that the quarterly Health and Safety monitoring check list, annual risk assessment of the scheme, accidents, incidents and dangerous occurrences forms are completed in accordance to the policies and procedures.
Responsible for the guest rooms, including letting, collecting money, care of bedding and arranging for the laundering of linen and cleaning. Submits weekly guest room occupancy returns to the Emergency response officers.
Carries out periodic testing and resetting of fire alarms as per specified procedures for scheme fire alarm system and periodic checks of speech alarms reporting defects directly to contractors, Electrical Services or Supported Housing Services as appropriate. Ensures that staff, tenants and visitors are made aware of fire procedures within the scheme.
Responsible for notifying Managing Agents (Area Team, Lettings) of vacant properties within the scheme and assisting with the vacancy procedures.
Takes responsibility for the on-site security of the schemes including the management of master key system, CCTV and door entry systems where applicable.
Assists with the completion of official forms specific to sheltered housing e.g. Concessionary TV Licence Schedules; Electoral Register etc.
General assistance to the Tenants, providing a housing related support service to tenants, including support planning and negotiating an agreement as to level of contact to be provided. Ensuring that residents are advised on the services available. Identified support needs are organised and signposted to the appropriate agencies and are monitored to ensure a successful outcome is achieved. Ensures tenants' case notes are kept up to date. Notation should be made in the diary/day book to indicate tenant issues are recorded in their notes
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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